Return & Exchange Policy
Every tripalA dress is handcrafted and made to your measurements, so we do not accept returns or exchanges once an order is delivered.
If something is wrong with your order
If your dress arrives defective or damaged, or if we sent the wrong item, we will make it right. Please:
- Message us on WhatsApp within 48 hours of delivery.
- Share clear photos, and an unboxing video if you have one.
- Once we verify the issue, we will resolve it by repair, replacement or refund, as applicable.
What is not eligible
Items that have been worn, altered or washed, and dresses made to your measurements that are not defective, are not eligible for return or exchange.
Cancellations
If you wish to cancel an order, please contact us on WhatsApp as soon as possible. Whether an order can be cancelled depends on whether production has started.